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BESCOM [Bangalore Electricity Supply Company] has improved a lot in terms of their customer service. I couldn’t believe that a govt organization has changed so much in the recent past. Today we had a low voltage issue, this was the same for all the houses in our lane. I picked up one of the electricity bill to complain about this and called their complaints lodging telephone numbers [080 – 22287118 / 22287119] and gave the location details. Customer service person was available on saturday evening at 6:30pm. He was very polite and professional in his response, gave a turn around time of 1 hr to fix the issue. Accordingly in less than 15 minutes, the issue was resolved. After some 1 hr the customer service rep called again to check the status. I was stunned and never expected a call back from them. This kind of service is completely contrary to what they were before!

May be its the fear that their govt jobs might be at stake due to a proposal to privatize the electricity board! What ever the reason be, change in their service is good for the comman man and hope they continue this kind of good service in the upcoming days as well. Good job guys.. Keep it up.

{ 7 comments… add one }
  • Sri November 10, 2014, 5:42 pm

    BESCOM needs to be privatized. ASAP!! Govt run Discoms can never be as efficient as private. I was blown away by the efficiency of Torrent Power in Agra – In a 5hithole like UP – Agra is even bigger 5hithole – but their private electricity by torrent is almost 1st world in efficiency!!

    All Major Cities in India Discom should be privatized

  • AnantharamaiahBN July 21, 2012, 3:11 pm

    Bescom toll free no 18004252627 registers complaint alright, But many a times the calls are deliberately cut and unattended. In my area C7 subdivision the powercut is a common affair and officials above the clerical grade never correct themselves. In spite of repeated complaints they have unserviceable transformers which doesnt respond to repairs. The street light division is a law unto themselves and never correct the lines, switches are not replaced They just give shocks to whomsoever tries to switchon/off. Even day time the street lights glow whereas they dont glow in darkness.

    • Mohan July 22, 2012, 12:06 pm

      I suggest you visit the AEE in person once and give a written complaint.

  • AJAY July 11, 2010, 11:08 am


  • Nethra May 12, 2010, 8:49 pm

    But there is too much load shedding. According to me BESCOM sucks big time. :(

    • Mohan May 12, 2010, 8:57 pm

      Nethra, that was posted long back… with time, the change is bound to happen!

  • S.R.Ayyangar May 11, 2010, 4:45 pm

    I dont know if this has been posted now on Indivine. My area is having unscheduled power cut umpteen number of times in a day and I can not if it Rocks!

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