Yesterday I visited Big Bazaar (Banashankari branch, Kathriguppe, Bangalore). I shopped for a trolley full of goods and approached one of the billing counter. There was a smart lady with lots of patience looking at each of the item and swiping across the barcode reader for computerized billing. Unfortunately, there was no barcode on of the the box containing edible oil pouches. There were 10 pouches of 1 ltr sunflower oil in that box, summing up to 10 litres. Just to ensure the right number of pouches were there, she opened up the box as well and counted. I reminded her that there were only 10 and not 12, she smiled and said she noticed that too. Then i was caught up with many other goods that are being billed. Paid the amount as per the billing and left the counter with goods. Once i came outside the store, i noticed I was billed for 12 litres instead of 10. I had to talk to that lady again and convince her as well as her manager that the billing was wrongly done by showing up the box again. After a while, they asked me whether i would like to pick up another 2 pouches of oil or want the money to be refunded. I opted for former since I was not in a mood to spend another 15-20 minutes for them to process the refund.
My suggestion to readers is that be careful when you are at billing counter and you might be in the wrong end to shell our more from your pocket!