I called them up today morning, mentioned below are the events as they unfolded:
1. TTK call center customer care representative by name Vinod picked up my call. He was so rude and unprofessional, never listened to what I was talking, he abruptly hung up the call
2. Called back again, spoke to Sunil. This person took all the necessary info from me and hung up again acting as if he was not able to hear me.
3. Called up once more. A rep by name Asma spoke to me, she was kind enough to provide me the info. She told me that the approval fax was sent to Garden City Hospital on 22nd evening, She was not having info on at what time the fax was sent. In the course of conversation with Asma, learned that Vinod and Sunil were her co-workers. Asked her if she can bring her manager on phone to complain about their behavior, she said that is not possible and gave an email address email@example.com to complain.
Now that I know the approval has been sent to hospital, called them up. They said the fax came at around 6:30 pm on 22nd evening and the admin person in the hospital suggested to visit the hospital in another 4 working days to get my money back in the form of a cheque! One thing is still a mystery for me, did the hospital folks lied to me that they didn’t receive the approval fax from TTK at the time of discharge?
All I pray god is that, never come a situation again in life to get hospitalized and go though all the pain, stress because of the WORST kind of service by TTK.