After the initial post on the lost mobile and a sequence of challenges there after to obtain an FIR (First Investigation Report) from police, here comes the remaining experience. Thanks to Sanjay again for taking time to provide an update even while he is on vacation due to the enormous amount of response that was shown in the previous article.
When I went to Sangeetha mobile store near JC road (Insurance guys sits here) to submit document, I came to know that the police receipt i have, is just an acknowledgement stating my mobile is missing and this was not sufficient for mobile costing 15k and above. I had to submit FIR else my claim will be rejected and also I had to submit all document within 7 days of incident.
I went to Police station again asking for FIR and was simply rejected by the Sub Inspector. I had a feeling that it may take more than a week to get a FIR so I spoke to insurance guys and mailed them asking them more time to submit documents (I did so because that mail can be used as proof later on to convince the legal authorities that I requested for more time to get FIR).
After all these hiccups, decided to find a contact/email of any Police officer at commissioners office (COP) and submit a complaint against that inspector who denied the issuance of FIR. Searched internet a lot and found that I can file an FIR online as well as complaint against police too. We can even reach out to them up on their helpline numbers too.
Here is a piece of information which I think people in Bangalore should know:
1. Bangalore city Police Information Website – http://bcp.gov.in/ or http://www.ksp.gov.in/
2. Commissioner Office contacts: 22942222, Control Room for general information (this was helpful to me) and more contacts are available here
3. Commissioner of Police Email ID – email@example.com
4. What is FIR, here is a good article to understand
5. Place to file FIR/Complaint against Police Online (links at the end of page) – http://www.ksp.gov.in/fir/
I called up commissioner office next day and told them that FIR is not lodged, they asked me to come office in person to seek more details. As always, we need to run behind the govt officials giving up all our work. Not sure when they will start working as PUBLIC SERVANTS. I went there, found that at reception one needs to inform the concern of and accordingly they will tell you where to go. Told them that I was suggested to come here and write a complaint against police in person (they had a laughing look at me), anyway they took a photo of me and gave a visitor id with photo and told me to go to a particular room. I met a person named Mr. Nagraj there and he told me that the complaint can be written against Inspector only as he will be held responsible for it even if sub-inspector has denied it. He asked me to go there again and ask Inspector and Inspector only, he gave me his name and number too from his contact list. I was bit relieved here and immediately went to police station and asked for Inspector. Upon enquiry found that he was on leave till 18th to my bad. I called up Mr. Nagraj again and informed him about the situation. He told me to wait till Inspector comes and check he is not willing to accept the complaint and issue an FIR. Then only I can write complaint against the police inspector.
Now I was in bit strange situation as I had planned a vacation to go to my native on 18th and was on vacation for rest of the next week, so I decided to postpone my flight to Sunday to meet Inspector on Saturday (He was back on duty after vacation on 19th June, Saturday). I went Saturday morning and informed Inspector about the whole story and he asked me to provide him a copy of mobile bill with my mobile no and phone’s IMEI number and wait for a week and two, they will try to trace my mobile. I was surprised to hear this as this lethargic behavior wasn’t what I was expecting. I told him that submission date is max 7 days from the date of incident to claim the insurance and I need the FIR immediately. Somehow he got ready to trace me mobile till Monday 21st June or will issue an FIR instead. I told him that I will be out of station on Sunday which was already a rescheduled program because of Inspector’s vacation!!. He agreed to pass on the FIR to my brother in my absence.
So further, instead of stretching my story, in short – my brother got FIR on Tuesday 22nd June with an agreement that if Mobile is found by them later, it will be used by them for their official purpose, which I agreed :).