After the initial post on the lost mobile and a sequence of challenges there after to obtain an FIR (First Investigation Report) from police, here comes the remaining experience. Thanks to Sanjay again for taking time to provide an update even while he is on vacation due to the enormous amount of response that was shown in the previous article.
When I went to Sangeetha mobile store near JC road (Insurance guys sits here) to submit document, I came to know that the police receipt i have, is just an acknowledgement stating my mobile is missing and this was not sufficient for mobile costing 15k and above. I had to submit FIR else my claim will be rejected and also I had to submit all document within 7 days of incident.
I went to Police station again asking for FIR and was simply rejected by the Sub Inspector. I had a feeling that it may take more than a week to get a FIR so I spoke to insurance guys and mailed them asking them more time to submit documents (I did so because that mail can be used as proof later on to convince the legal authorities that I requested for more time to get FIR).
After all these hiccups, decided to find a contact/email of any Police officer at commissioners office (COP) and submit a complaint against that inspector who denied the issuance of FIR. Searched internet a lot and found that I can file an FIR online as well as complaint against police too. We can even reach out to them up on their helpline numbers too.
Here is a piece of information which I think people in Bangalore should know:
1. Bangalore city Police Information Website – http://bcp.gov.in/ or http://www.ksp.gov.in/
2. Commissioner Office contacts: 22942222, Control Room for general information (this was helpful to me) and more contacts are available here
3. Commissioner of Police Email ID – firstname.lastname@example.org
4. What is FIR, here is a good article to understand
5. Place to file FIR/Complaint against Police Online (links at the end of page) – http://www.ksp.gov.in/fir/
I called up commissioner office next day and told them that FIR is not lodged, they asked me to come office in person to seek more details. As always, we need to run behind the govt officials giving up all our work. Not sure when they will start working as PUBLIC SERVANTS. I went there, found that at reception one needs to inform the concern of and accordingly they will tell you where to go. Told them that I was suggested to come here and write a complaint against police in person (they had a laughing look at me), anyway they took a photo of me and gave a visitor id with photo and told me to go to a particular room. I met a person named Mr. Nagraj there and he told me that the complaint can be written against Inspector only as he will be held responsible for it even if sub-inspector has denied it. He asked me to go there again and ask Inspector and Inspector only, he gave me his name and number too from his contact list. I was bit relieved here and immediately went to police station and asked for Inspector. Upon enquiry found that he was on leave till 18th to my bad. I called up Mr. Nagraj again and informed him about the situation. He told me to wait till Inspector comes and check he is not willing to accept the complaint and issue an FIR. Then only I can write complaint against the police inspector.
Now I was in bit strange situation as I had planned a vacation to go to my native on 18th and was on vacation for rest of the next week, so I decided to postpone my flight to Sunday to meet Inspector on Saturday (He was back on duty after vacation on 19th June, Saturday). I went Saturday morning and informed Inspector about the whole story and he asked me to provide him a copy of mobile bill with my mobile no and phone’s IMEI number and wait for a week and two, they will try to trace my mobile. I was surprised to hear this as this lethargic behavior wasn’t what I was expecting. I told him that submission date is max 7 days from the date of incident to claim the insurance and I need the FIR immediately. Somehow he got ready to trace me mobile till Monday 21st June or will issue an FIR instead. I told him that I will be out of station on Sunday which was already a rescheduled program because of Inspector’s vacation!!. He agreed to pass on the FIR to my brother in my absence.
So further, instead of stretching my story, in short – my brother got FIR on Tuesday 22nd June with an agreement that if Mobile is found by them later, it will be used by them for their official purpose, which I agreed :).
nerdy boy says
recently i also lost my redmi y1 lite in bmtc bus . on 27 dec 17 i was traveling medhalli to tinfactory inbetween batarhalli to kr puram the thieft was happend . normally bmtc buss are crowd during morning time .that day i get into the bus due to heavy crowd the bus conducter scremmed olgad ogo olgad ogo like that when i tried to go last end by brushing the crowd that time the thief very cleanly took out my phone .after get to the end i relized my phone is not in my pocket . i suddernly got tensed and i called my numer it was switched off . some people suggested me to close the door when i rushed near to the door unfortunelty the door immidetaly opened in the next stop and a bunch of people got down. i did nothing only stared towards the door .then i came back to my place .my mind was really blank even i could not enquiryto my co passangers . tears came out from my eye .i did nothing only cried like baby and side passangers were watching my pethatic condition. please dont laugh after readingit
I too had a bad experience of theft of my mobile phone. This happens at Roopena Agarahara(Silk Board Area), Bangalore, October 2016 at 8PM . The modus of operandi was carried out by group of 3 people, they were well dressed and not look like thief’s. In my case I was entering the bus two guys blocked from behind as if they are struggling to get inside the bus. The third guy behind them took the mobile from my trouser pocket and immediately I started searching the pockets of the two people behind, by the time third person walk away from the foot board of the bus, I jumped out of bus but unfortunately I missed him. Immediately I requested passerby to dial my number, it was picked and the person asked me to come near the bus stand. It was for misleading. I went to police station that night and produced the bill and IMEI of the phone and requested for FIR but they refused to do so and given Acknowledgment. I need a compliant registration for two reason.
1. If the phone is used for illegal purpose ( terrorism)
2. 69 years of layman’s hope about our police force.
That night I did not sleep and started my own way of finding the phone, I started calling to the number multiple time I could find the phone was switched on , I used Android Device manager , phone locating/locking/erasing software’s and I could able to locate the phone near to the KR market area . Next day I went to that area started locating it, but there were hell lot of stolen mobile shops and hell lot of stolen items, it was very difficult to trace it down without the help of a legalized security agencies as these robbery / selling is done in gang and they are the end node of that network. No one will suffer for long, of not getting help from the security/law enforcing agencies, not getting a peaceful Society to live for. There will be an end for these atrocities in some means!.
Mine was with same 3 to 5 people. They distracted me and crushing me in the crowd, Just happened yesterday 8 june 2017 in Madivala area.
A brand new samsung J2 RS 7,300 gone terribly.
Did you get your mobile or not?
Sujit Kumar Mohanta says
Hello Friends, I have lost my below details mobile,requesting you to help my in finding my mobile. I hope to have a very positive response from your end.
Ramachandra Reddy says
Today i loss my phone Infocus M350. I complaint online bcp.gov.in .
They r helping me otherwise simply ignores my complaint.
They provided Acknowledgement pdf after complaint.
I lost my mobile while traveling in bus too, where can I file online complaint(bangalore).
Joshi SG says
I have given a complaint on 26th August for stolen mobile vide fir No 338 /2015 but nothing is known
recently someone has stolen my mobile while travlling by bus i lodge FIR .now my question is when they will cal me to the court and is it necessary to hire lawyer
Hi mohan, This is hariprasad from Whitefiled, I lost my mobile in PG accomadation in Rajplaya. I hope luck only may help you .You follow up that SI .If they found any thief with mobile phones you may get .(95 % it is not possible). Police guys can trace based on SIM or IMEI number but they do not .They may trace mobile based on serious issues like missing ,murder ,rape . I do not know why they dont care about theft. ):
One of my roommate used to go to office at morning shift 6-00 AM, after that we did not lock the door on that Monday .The thief came to my PG at early morning 6-20 to 6-40 AM while we were sleeping. He has not taken any Laptop or wallet or other valuables. he stolen only 3 mobile phones costly around 45,000. We filed complaint at near police station (Mahadevapura).But he has given only a reciept not FIR number ): .We complained to SI with SIM numbers and IMEI numbers, i know it is helpless to me. ): That receipt will be helpful to block the sim or take a new SIM with same Number .So it will not be helpful to find my mobile.My PG workers are also not caring about new entry guys. The PG is not having any CCTV cameras.Now they are planning to fix CCTV.Anyway i lost my “iPhone 4S” . I could not buy such a Costly Phone again .
almost same thing happened to me bro even i lost my mobile in pg hostel while sleeping in room at morning 5:40 amto 7am in this gap it happened, my roommate will go to the gym in the morning after 5:30 daily and he will leave his mobile in room and go daily so in the same way he went and evn my mob was out side so when i woke up at 7am my mobile was missing then i noticed evn my roommates mobile was missing then we both immediately went to police station and gave the complaint evn we gave it throgh online.. but dont knw what happens.. im hoping for it
Akshay J K says
Hello, I’m so frustated that cant even tell u about it, My device Xperia z1 which i gave for some battery issues.. i din even get it back it is been now over a month, but still these people say every day same reason(ONE WEEK SIR).. i’m fed up , im thinking of filing a case against these peoples.. so please help me out
Should we get the FIR from police to claim the cell phone insurance which has a mention of mobile theft or even the mention of stolen is enough? What should be done when the mobile gets pick pocketed in local buses?
My Nexus 4 was also stolen from Domlur flyover bus stop, it was a gang of 4-5 people that stole the phone from my front pocket while entering the volvo. and they were out in seconds even before the volvo started
Dear first you file a complaint in nearby police station where your mobile has lost …. demand for FIR to this case otherwise they (police) will just give you a aknowledegement sheet to make you fool. Note whether police files FIR properly mentioning the IMEI in it or not. Finally I like to say Its all in the hands of police… they are motherfuckers cocksuckers… will never do investigation in such cases unless you exclatate it to higher authority….. police are also mainly included in such robbery activities without their help the theft cant stole our things and properties
First you need proof of that mobile is belongs to you if you don’t have proof no chance ,Today morning i went to ps. they don’t take imei no also (i lost my Lenovo k3 note)
Yesterday night I lost my brand new Nexus4 near silkboard, I don’t know what to do, could you please advise me, how can I get back my mobile. I know my IMEI no. please help me Mohan.
Hi Friends, i too lost my galaxy note mobile 4 months back near domulur bridge while boarding into bus (done by professional gang), Bangalore and i went police station .. they have given FIR without section no and i sent same copy to insurance people .. they rejected and sent back asking FIR with section no .. i again went to OLD airport police station and this time inspector available and he agreed for FIR with section no.
i was waiting for last 4 months and finally my mobile got traced and police found my mobile in gulbarga… so now my mobile is in police station .. from last 4 days i am going and coming back wihtout phone from police station.. they are simply saying SI is not available and they have to find thief until that time they will keep my mobile.
that thief sold in hyderaabad market and some one from gulbarga purchased here. that guy started using my mobile so finally it was traced.
until unless they find complete theif chain .. why do i need to wait without using my mobile ..no sleep from last 4 days even my mobile traced.
Guys my suggestion is if you lost mobile please go to police station and follow up wait patiently .. so i am sure u will definetly find your mobile one day ..
Thanks to OLD AIRPORT POLICE STATION.
Note: i already paid around 2000 rs still they are expecting more money .. be ready for that also if u lost mobile ready to lost money also 🙁
Anil, This is hari prasad from Whitefiled .Glad to hear that you got phone from them .You got luck with your patience.i purchased from UK from one of my friends ,So i dont have any purchase documents to submit to Police station .But i complained them .will they return my mobile if they got ?
I too have same story as Mohant, but in my scenario police has suggested me that to give complaint as it is lost in accident instead of theft to escape from FIR. after filling complaint so, insurance people come up with so many question and i am ready to leave this issue because of wrong complaint.
Lost my XPERIA NEO V at Kormangala Water Tank Bus Stop. And our great police mentioning to give a complaint as LOST of Mobile not as THEFT or STOLEN.
mera bhi chori ho gya.
XPERIA NEO V ….
anyone here to track that.
C K Medappa says
I received a msg it says I won 500,00GBP in BMW and asked for details. It seems fake one, Police dept. should take action on this. The MSG was sent from Mob. 965 433 9292 and asked me contact bmwprom33 at hotmail dot com and tel: +448719741379. I have been trying to file a complaint through E mail to police chief to id on website all mail not delivered. I am confused about the mail ID of police dept.
Same to me .. Lost my Nokia Lumia on Volvo bus at HSR BDA Complex stop.As Sandeep mentioned i too feel there are 2/3 peoples involved doing this.
Krishna Shetty says
Lost my Galary Note worth 33K in Volvo bus ITPL road around Kundalahalli.
i too lost my galaxy note 3 days back while getting into bus .. 2 or 3 people surrnded and stolen and after 2 mins i came to know that i lost my mobile and complained in police station filed FIR .. waiting for response from police.. please let me know if you have any techinical info to find our mobiles..
my phone was stolen too while I was travelling via BMTC Volvo bus No: 335E from CMRIT College bus stand to Domlur Bridge. I had Samsung Galaxy S3
I lost my precious Samsung Galaxy S Plus on 08-Jun-2012. Some ass hole stolen it from my pocket when I was travelling in a crowded Volvo bus between Silk board to Agara. I can project there were some two-three people involved in doing this independently. One took my attention away from my pocket and other picked it cleanly. I am really angry after loosing hard earned money like this.
recently i lost my SONY XPERIA U and after lot of struggle managed to lodge complaint..Now should i keep on reminding them about the status…
Sudheer Vaddi says
This is Sudheer Vaddi from Bangalore.I have purchased Samsung S5830 Galaxy Ace mobile worth 14,000 on 11-Aug-2011
from One Mobile,Bangalore and made insurance from United India Insurance Company Limited.
Yesterday some one theft my mobile forcibly in BMTC city bus while I was getting into the bus.
Can you please send me the documents required to send to you to claim the insurance money.
Also, I have contacted local police station to file an FIR,but they said in Bangalore they don’t give FIR report for mobile theft,
they will give an acknowledge receipt with seal,Is it ok with this?
A B says
Hi Mohan, I had bought mobile online from US and the I am not sure whether the seller has sent me the empty box or the Indian customs has taken off the phone. I am at total loss as the police is not helping to give me FIR to claim my mobile.
Moti Chand Das says
Sorry, the Bangalore City Police Commissioner & DCPs Email Ids are not updates and we the Senior Citizens of India suffering . Plz updates publish in all leading English Daily. Its
not only important to only SrCtzns but also help those can’t meet directly.
Madhu M says
Dear friends thanks for all information but i have lost my new Blackberry Curve 8520 22.01.2012 pls give some suggestions that where i can trace it. as u people said where i cant mention “ITS STOLEN”
Krishnan Iyer says
Dear Mohan, I am krishnan iyer from Mumbai, recently my mobile has been stolen at kurla railway st. on 06/01/2012, Its very costly mobile 31000 Rs, its Samsung Galaxy S2 bad thing is its not insured. I filed a complaint at kurla police st. I got a complaint sheet from them I dont know whether its FRI or not.after 8 days i went to the same police station and asked about my case status, they said ”if found we will contact you, but possibilities are very less no need to come here again”. I dont have any faith on police… so pls give me a suggestion should I have to go to higher authorities & if then how? I am read to spent some good amt to get back my mobile.
Even if you spend more money than the cost of your mobile, You will not get the mobile back. Thank god for not insuring your mobile, as you have saved Rs.500 at least. Next time you buy a costlier mobile, Make sure, you keep it carefully. That’s the one & only solution.
This day(06.08.2011) time 7.30pm i lost my mobile in ameerpet area , some one theft my mobile cost is 11000/- ,
insurance guys are asking for police report , what is certificate/report to be use full to me
can you guide me how to get my mobile claim
i am waiting foe precious reply
Today i lost My blackberry Curve With so much of relevant & important data at ITPL & i am sure there is gang of pickpockets well versed with crowed buses & they push & get down at next stop. By the time you realise it could be too late. These Volvos are not safe any longer.As you thinks this is very comfortable journey with educated well behaved citizens. But It has become soft targets for these gangs. After reading all this not feeling to go to police as no result will come & I will feel more embrassment.
My learning is to take care of important things & not to enter crowded buses.
I stay i BTM and i have identified 3,4 faces of pick-pocketer s’
who are active in : * silk-Board
* bomanna-halli.. stops…
I did caught them red-handed on 3 consecutive days and foiled their attempts; Last-week.
on daY 2 they threatened me but i didn’t bowed.. n continued my fight with this miscreants. ( i knew i can thrash those 2 bastards )
On Friday again i saw them inside th RED VOLVO BUS.. on which i was commuting.. and alerted fellow travelers..
BUT.. this time they ATTACKED me .. and started kicking and punching me with an intend to drag me out of bus…. and then … u kno what they intended to..
They were 5.
Friends nobody helped me.. not even the person whom i saved from loosing his wallet. WHAT THE F****.
SaaLaa… 3,4 idiots are ruling over a bus of over 40+………
Guysssss i never lost anything but i feel its my responsibility 2 help others…
and i am forced to avoid BUS-Route because of many COWARDS.. among US…
who never care to help others or fight unjustice… Leave the question of uprooting it.
I am goin to start a awareness compaign against this, DO support.
n Remember :
” NO ONE is as strong as ALL of us. ”
next time u c smone in trouble .. Go n help him/her.. may b ..u can b next.
n Try to mobilise the CROWD… Jantaaaaaa has da power to f**** this idiots 2 hell.
: khuda hafiz.
Azhar. I agree with u. the same case happened with me yesterday at Agra junction. These guys are having good unity and union. They stolen my new samsung galaxy s worth 25,000/-. They were 3 people. I promise next time if i would see any of them i would change their face-maps.
I too had the same experience as Azhar. I caught one of the culprit when I lost my Samsung Galaxy Tab worth Rs.26k but unfortunately the other member in his gang ran away with my tablet in front of my eye. I handed over the culprit to HAL police station but no action were taken by police so far. I was not able to see the culprit after two days in police station. I don’t know what happened to him. Police informed me that they send him to court jail on logging a FIR complaint in other case which was not disclosed to me so far.
Now a days I was able to find some culprit coming in the bus and alert other passengers.
I lost my hope with police as they were legal culprits with uniform. I don;t know what to do next but still trying my best to get back my tablet.
hi yaar, 1st hats off to you. Azhar, only thing which spreads faster is world is FEAR!!! i knw wat u been through. but that fear among the people did not help them to react quickly. janataaaa dont want to change.. they are happy within the comfort zone they are living in… we cant wake them up till they face something terrible in their life and make their life miserable…
What is the climax? Yseterday my NOKIA X6 mob was stolen “Oh, it is wrong term”, Ok here we go, it was lost. I have Theft Insurance from Univercell and In univercell website, it is mentioned that i should submit FIR and Non Traceable Certificates. My question is that after doing all that, did the insurance company pay him 75% of mob price? or was he ripped off? Also, Please advise me if filing the FIR and going through all the hassles to get NON TRACEABLE certificate is worth doing or should i forget my phone and start concentrate on my work?
Thanks for sharing your experience.. I was in a dilemma whether to opt for sangeetha mobiles esp considering the insurance in mind… Decided not to go fr it… Thanks ..
Thanks a lot for the information about various police sites. Someone pick pocketed my Nokia E71 in volvo bus on 24 January 2011. I have given a written complaint in HSR Police Station and got a receipt for the same. They insisted me to write that I have LOST my mobile rather than stolen. I am not sure if that is the FIR or I need to get any further letter from the Police Station.
Note that the link for filing FIR online is not working. I tried doing that.
Well the same story repeats with everyone. Police would always try to prove that you lost it rather than some one stole it.
Hell, the same happened with me. Police inspectors asked me to write an application of missing/lost forcefully rather than stolen.
Our police officers are one the best in world. I dont think any other country has such police officers. They are wow factors. When you go to give complaint they will question you and treat you as if your criminal.
Karthik D says
really i didn’t understand the agreement u ppl made….Hw can they use ur mobile, if it is found..(of course they won’t find it even if they can)..??they have to give it to insurance comapny na..??
Anyway thanks for those useful mail addresses.. i’ll try to inform all my friends about them….
Even i lost my 3500c nokia mobile on 13th of july in K.R.market…i’ll file a FIR thru online itself as i couldn’t do it in the police station…
Hi Karthik. How to file FIR online? Even I lost my mobile. please help
“agreement that if Mobile is found by them later, it will be used by them for their official purpose”! Surprising! How can they do that? Is it legal to do so? Doesn’t the mobile phone belong to the insurance company if they already paid you for the lost one?
Isnt the FIR process automated now in Bangalore? Dont they give a print out of the FIR request now?
The police in Bangalore claim that they have received ISO awards but when it comes to serving the people who pay their salaries, they stand back and watch the show with their hands tied to their asses.
I had similar kind of situation when my friend lost his mobile on Jan 1st, 2009. It was an excruciating experience and I didn’t leave the station until I got a written notice that they have received the complaint and issued a request number, which went down the drain when we contacted them again after a week to know the status.
They said that they lost a file which might have my complaint and asked us to write down the story again. I cursed them on their faces for their behaviour and got scoffed off the premises 🙂
How can you NOT expect lethargic behavior from the police??!
Good question… but with times, I expect them to chage – sadly that is not happening.
Keerthana. I agree with u. If they are not lethargic, they cannot be called Police…ha ha ha
Common people are not aware of cyber laws and websites by police for cracking cases …like mobile thefts …email scam ..etc …even today …many people run into …email scams..and loss their money…you should give a post on email scams …and spread among people…so people can fight against such scams
That is a good food for thought… will think of writing about those scams sometime soon. Thanks for the suggestion.
Almost all the common men under go the kind of ordeal you underwent and not every one can have a known ‘Higher up’ to expedite formalities.Any how, the information provided by you about police website,email Id and phone number would be of immense help in need.
Thanks for your encouraging works Ayyangar! Appreciate your thoughts and a big thanks to Sanjay for posting all the information.
Che! Really they are not public servants but the rulers who rule as they want! No control…. its disgusting. You should put this in citizen journalist.. if heard atleast it will come to more light. I can just pray that I do not loose my costly mobiles. Anways.. this information is good enough to help out anybody in similar situation. Thanks to you and your friend for sharing this:)
I shall try to get this circulated through print media. Let us see how far it goes.
Mohan this is a very useful info even one of my friend lost his mobile last week i will inform him to follow the steps.
That is the whole point here Thrushanth. The message should reach out to masses and everyone should fight out for their due right to get the work done in the appropriate manner without paying any bribe.
Thanks Mohan for sharing this experiance. I dont know when will the Police wil be friendly towards common people. I dont know whether you remember or not.Once i chatted with you and told the bitter exp i got from Bangalore police. They were in checking. ANd they stopped me. I showed all the appers and all were correct. I took my licence from Kerala.The constable said one law point this license is valid only in kerala.You cannot use this in Bangalore.When i said its issued by Govt of India not kerala he told some new charges. Over speed,Jumping the signal..At last he took 200 from me..
Hi Aravind, I do remember very well about the chat conversation we had. You were supposed to share your experience through a mail right? Glad to have you regularly here. Well, yes… the public service system needs a big assuage towards being citizen friendly.